Shipping policy

Last updated: 17 April 2026

Remedio Digital SL ships from mainland Spain via approved carriers (SEUR, GLS, MRW, Correos Express) with real-time tracking.

2.1 Shipping zones, times and fees

Times are counted in business days from payment confirmation. Orders confirmed before 14:00 h (Spanish mainland time) are prepared the same day.

Destination	Estimated time	Fee	Free shipping
Mainland Spain	24 – 48 h	Calculated at checkout by weight and volume	Yes, on orders over €100
Balearic Islands	48 – 72 h	Calculated at checkout	No
Canary Islands, Ceuta and Melilla	5 – 10 business days	Calculated at checkout; Customer covers IGIC/IPSI, customs declaration and handling fees	No
Portugal	48 – 72 h	Calculated at checkout	No
France, Italy, Germany, Netherlands, Belgium	3 – 6 business days	Calculated at checkout	No
Rest of EU	4 – 8 business days	Calculated at checkout	No
Outside the EU	Ask at official@remediodigital.es before buying	Custom quote	No

Times are estimates and may be affected by local holidays, carrier incidents, customs (on extra-EU or Canary Islands / Ceuta / Melilla shipments) or force majeure.

Free shipping >€100. The threshold applies to the order subtotal (products) and excludes bulky or heavy products that, by nature (e.g. full bumpers, long drive shafts), require special transport. In those cases the additional cost will be stated clearly before checkout.

2.2 Canary Islands, Ceuta and Melilla

Orders shipped to the Canary Islands, Ceuta and Melilla leave without peninsular VAT, but the Customer bears the following costs at destination:

• IGIC (Canary Islands) or IPSI (Ceuta and Melilla) at the applicable rate.
• Customs declaration (DUA) and carrier handling fees.

Notify us in advance at official@remediodigital.es if you need an invoice with special conditions.

2.3 Bulky or dangerous goods

Certain products by weight, dimensions, or nature (flammable liquids, lithium batteries, airbags, seatbelt pretensioners) ship under special transport. If your order includes such items:

• Delivery time may extend by 1 – 2 additional days.
• Specific handling fees may apply, stated at checkout.
• Delivery may require adult signature at destination.

Batteries and liquid-containing components are not shipped by air.

2.4 Order tracking

Upon accepting your order you will receive an email with the tracking number. Once picked up by the carrier, you will receive a second email with the live tracking link. You can also check the status in your customer area at remedio.parts.

2.5 Receipt and transport incidents

Inspect the packaging upon delivery before signing. If you notice visible damage, impacts or moisture:

• Note the incident on the carrier's delivery note — essential to process the claim.
• Photograph the packaging and product.
• Notify us within 24 h at official@remediodigital.es.
• Keep the packaging until the incident is resolved.

See details in the Refund Policy section "Transport damage".

2.6 Failed deliveries and re-attempts

If the carrier cannot deliver the order on the first attempt (absent, wrong address, refusal), they will make a second attempt the next day or leave a notice for you to pick up the package at a convenience point. After 7 days without pickup, the package is returned to Remedio.

If the return is attributable to the Customer (incorrect address, repeated absence, unjustified refusal), the cost of the return shipment will be deducted from the refund, without prejudice to the right of withdrawal set out in our Refund Policy.

2.7 Risk transfer

The risk of loss or damage to the product transfers to the Customer at the moment the product is effectively put at their disposal (delivery by the carrier), in accordance with Art. 66 bis TRLGDCU.

2.8 Contact

Any shipping question: official@remediodigital.es · Messenger: "Support" button at remedio.parts · Phone: +34 610 306 634.